Complaints about claims management companies leaflets - pack of 25

Pack of 25 "want to take your complaint further?" leaflets.

This leaflet is for claims management companies to include in their final response letters.

If you would like to order our leaflet in a different format or language, please contact us before placing your order to discuss how we can help you, at publications@financial-ombudsman.org.uk or call us on 020 7964 0092.

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"want to take your complaint further?" is the leaflet that businesses must give consumers under the complaints-handling rules. If you’re a claims management company covered by the ombudsman, you must send our consumer leaflet when you send a final response to a complaint or if you have run out of time and aren't yet in a position to send your final response.

Our leaflet is the size of a standard DL business envelope (99mm x 210mm) and has 12 pages (including cover). For more information please visit our website.