Financial Ombudsman Service

welcome to our shop

Here you can order our leaflet, "your complaint and the ombudsman" – as required under the ombudsman rules.

Supplies are free to public libraries and consumer advice agencies such as Citizens Advice Bureau and trading standards departments – if this applies to you, please create an account and select the option "non-chargeable account".

Leaflets are available in packs of 25 or boxes of 825, as well as in various different languages.

If you have any questions, please email or phone 020 7964 0092.

We review the content in our leaflet annually – usually at the start of the calendar year – but there may be times when we have to make additional changes. Please bear this in mind when ordering leaflets.


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