Financial Ombudsman Service

welcome to our shop

Here you can order our leaflet, "want to take your complaint further?" There are two leaflets, one for complaints about financial businesses, and the other for complaints about claims management companies.

Supplies are free to public libraries, consumer advice agencies such as Citizens Advice, and trading standards departments. If this applies to you, please create an account and select the option "non-chargeable account".

Leaflets come in packs of 25 or boxes of 825, as well as in various different languages.

If you have any questions, please email publications@financial-ombudsman.org.uk or phone 020 7964 0092.

We review our leaflets every year, usually in January. There may be times when we have to make additional changes, so please bear this in mind when ordering leaflets.

Please do not send us post at this time. For the safety of our staff, and in line with government guidance, our office is currently closed.

While Royal Mail are currently still able to deliver post to our office, we are unable to open and process anything received – this includes cheques. Post will be processed when our office reopens.  If you’ve recently sent us a cheque, for leaflet orders, please contact us by email and consider alternative payment methods when placing leaflet orders during this time.  Thank you for you cooperation.

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